Deliveries, Terms and Conditions
When to expect shipment
Shipping will start in late January - early February 2016 and continue through until late May. All orders are shipped at the proper planting time for your area. As a general guide, warmer areas of the country such as California, Texas and Florida and Southern states are normally shipped late January into February. Upper West Coast, Lower Midwest and Upper Southeast areas such as Oregon, Kansas, Tennessee ship around March. Upper Midwest, North and Northeast (such as Colorado, Illinois, New York) usually ship April and May.
For details of our shipping dates for each state click here
Canada. We will ship bare root roses to Canada in April, subject to weather conditions. Click here for more information.
Ideally, your plants should go in the ground when temperatures are between 40 and 60 degrees Fahrenheit and we try to ship to you when those temperatures are reached. Orders received too late for your area will be carried forward to the following season or, if specifically requested, can be shipped to you, but the guarantee would then be no longer valid. You will be informed of approximate shipment date with the acknowledgement of your order. If you wish to receive your order during a certain period please note this on the order.
Living roses cannot be accurately represented by color print. Most of our roses will gradually change color as they develop from buds to fully open blooms, creating a glorious mixture of shades on the same plant. Strong sunlight may cause rose petal colors to lighten significantly. This effect may be restricted to the petal edges or may affect the whole bloom. We guarantee all our roses will be identified correctly, but cannot guarantee their colors will not be affected by sunlight.
We aim to grow and ship roses of the highest quality, but, with living plants, it is inevitable that problems occasionally arise. If, when you receive your roses, something appears to be wrong, please let us know quickly. If the plant fails to grow in the first year, we will replace it, if the fault is ours.
We cannot be responsible for abnormal weather conditions, nor other circumstances beyond our control.
Our roses are grown on virus free root stock and inspected regularly throughout the season for the presence of virus. While we cannot guarantee complete freedom from virus, in the very unlikely event of you receiving an imperfect plant, we will, of course, replace them free of charge. Simply phone our toll-free number to request a Replacement Form and it will be mailed out to you right away. Your kind feedback will assist us in identifying and correcting occasional problems.
Roses take approximately two years to produce and occasionally a variety becomes sold out. Therefore, we will substitute a similar variety if we think it reasonable and no other instructions are given. Please make clear your instructions regarding substitutions, using the space allotted on the Order Form.
Shipment in Warm Areas
To ensure maximum survival rate of newly planted roses please place your orders as early as possible in the year so that they can be planted before the hot weather sets in. Once the day temperature regularly reaches 70 degrees F very young rose bushes may well struggle to survive. Roses can be successfully established during hotter weather but they will need careful attention to watering. Outside our normal shipment times for your area roses can only be shipped at your own risk and so will not be covered by our guarantee.
Bare-root roses travel extremely well. They are shipped in a special box which has been specifically designed to assure safe delivery.
Terms - Payment with order
Customers are requested to send Payment with Order. Checks should be made payable to David Austin Roses Limited. All prices quoted are in U.S. Dollars. Payment by Visa card, Discover card, Mastercard or Amex.
Normal terms of business apply, whereby your account will be debited when the order is placed.
We're sorry that promotional offers cannot be combined.
All prices quoted are in U.S. Dollars. A nominal bank charge may be made to Canadian customers to cover conversion costs.
Shipping and Handling
For orders up to $10 value shipping and handling is $5.95; $10.01 to $20.00 is $9.95, $20.01 to $60 is $14.95; $60.01 to $100 is $19.95; $100.01 to $150 is $24.95; $150.01 to $200 is $29.95; $200.01 to $300 is $34.95 and for orders over $300 we offer a set charge of $39.95 for shipping and handling.
For orders shipped to anywhere in the state of Texas please add sales tax at 6.75%.
If you would like your order shipped to arrive on a specific day, or if you wish to use an express service please phone our toll-free number 800 328 8893 to make those arrangements.