Mandatory: Title, forename, surname, billing address, shipping address,phone number, email address, payment type and website usage data.
Optional: Marketing preferences, delivery notice, delivery date and gift message
Order fulfilment: In order to process your order we need to use the details you provide to correctly despatch products, take payment and notify you of receipt of order, despatch, delays, cancellations etc.
Marketing: We may use your information to send you relevant marketing material by post or email. You can opt-out at any time.
Analysis: To make sure you are getting the best experience possible from http://www.davidaustinroses.com/ we may analyse your shopping experience to help improve and develop our website.
HTTPS: Wherever sensitive data is entered into our website (Accounts, catalogue request, checkout, payment etc.) data is transmitted via a secure and encrypted 256-bit SSL certificate. To check this click on the padlock symbol within your browser when on a secure page.
Sage Pay: Credit card transactions made on http://www.davidaustinroses.com/ are processed by our secure payment provider Sage Pay. All transactions are encrypted using 128-bit SSL certificates and all responses are signed using MD5 hashing to prevent tampering. For further information visit http://www.sagepay.co.uk/policies/security-policy.
PayPal: PayPal is committed to privacy and when you send money to us we do not receive any credit card or bank details. All transactions are sent via SSL with an encryption length of 128-bits and your browser is checked to make sure is uses SSL 3.0 or higher. For further information visit https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside
Credit Card Details: We do not store or keep any part of your credit card details either on our website or back office system.
Consent: By ordering from David Austin Roses, whether it is a paid for product or free of charge product, you are giving us consent to send you relevant marketing material via post or email.
Opt-out: If you wish to opt-out of our marketing material you can do so at any time in your online account, at the bottom of our emails or by calling 0044 1902 376373. We will act on this as quickly as possible.
No third party selling: David Austin Roses will never share, disclose, lease or rent your personally identifiable information with a third party for marketing purposes.
Performance: In order to give you the best possible experience when using http://www.davidaustinroses.com/ we collect anonymous information on how people use our website. For example we use Google analytics to understand how people arrive on our website, how they use our website and where they may be having problems using the website.
Functionality: Some aspects of the website require cookies to function, such as to remember what you add to basket, the language you have chosen or your recently viewed items. Without these cookies our website could not function as expected. These cookies help give you a better experience when using our website.
EU regulations give you the right to access the personal data we hold on you. If you would like to see a copy of this data please send a written request to “Retail Manager , David Austin Roses Ltd, Bowling Green Lane, Albrighton, Wolverhampton WV7 3HB.” Please state your name, return address and the nature of your request.