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Privacy & Security

What information do you collect?

Mandatory: Title, forename, surname, billing address, shipping address,phone number, email address, payment type and website usage data.

Optional: Marketing preferences, delivery notice, delivery date and gift message

How do you use my information?

Order fulfilment: In order to process your order we need to use the details you provide to correctly despatch products, take payment and notify you of receipt of order, despatch, delays, cancellations etc.  

Marketing: We may use your information to send you relevant marketing material by post or email. You can opt-out at any time.

Analysis: To make sure you are getting the best experience possible from http://www.davidaustinroses.com/ we may analyse your shopping experience to help improve and develop our website.

How secure is your website?

HTTPS: Wherever sensitive data is entered into our website (Accounts, catalogue request, checkout, payment etc.) data is transmitted via a secure and encrypted 256-bit SSL certificate. To check this click on the padlock symbol within your browser when on a secure page.

Sage Pay: Credit card transactions made on http://www.davidaustinroses.com/ are processed by our secure payment provider Sage Pay. All transactions are encrypted using 128-bit SSL certificates and all responses are signed using MD5 hashing to prevent tampering. For further information visit http://www.sagepay.co.uk/policies/security-policy.

PayPal: PayPal is committed to privacy and when you send money to us we do not receive any credit card or bank details. All transactions are sent via SSL with an encryption length of 128-bits and your browser is checked to make sure is uses SSL 3.0 or higher. For further information visit https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside

Credit Card Details: We do not store or keep any part of your credit card details either on our website or back office system.

What is your communication and marketing policy?

Consent: By ordering from David Austin Roses, whether it is a paid for product or free of charge product, you are giving us consent to send you relevant marketing material via post or email.

Opt-out: If you wish to opt-out of our marketing material you can do so at any time in your online account, at the bottom of our emails or by calling 0044 1902 376373. We will act on this as quickly as possible.

No third party selling: David Austin Roses will never share, disclose, lease or rent your personally identifiable information with a third party for marketing purposes.

How do you use Cookies?

Performance: In order to give you the best possible experience when using http://www.davidaustinroses.com/ we collect anonymous information on how people use our website. For example we use Google analytics to understand how people arrive on our website, how they use our website and where they may be having problems using the website.

Functionality: Some aspects of the website require cookies to function, such as to remember what you add to basket, the language you have chosen or your recently viewed items. Without these cookies our website could not function as expected. These cookies help give you a better experience when using our website.    

Advertising: To present highly relevant and targeted advertising on our own website and externally we use cookies. These cookies are designed to record what you view on our website so we can better understand what you would like to be presented with internally and externally of http://www.davidaustinroses.com/. To opt-out of targeted adverts using the Google Display Network visit https://support.google.com/ads/answer/2662922?hl=en.

Who is responsible for content on the websites you link to?

David Austin Roses may at times link to external websites from http://www.davidaustinroses.com/. Please note that any website visited by clicking an external link from http://www.davidaustinroses.com/ will have its own Security and Privacy policy and we do not accept responsibility or liability for these policies. Before submitting any information please check each websites individual policies.

How up to date is this policy?

We may from time to time change our privacy policy. Any future changes to this policy will be made here. This document was last updated on 23/09/2015

What are my rights with regards to the information you hold?

You have the right to access the personal data we hold on you. If you would like to see a copy of this data please send a written request to “Retail Manager, David Austin Roses, 15059 State Highway 64 West, Tyler TX 75704. Please state your name, return address and the nature of your request.