How to Get in Touch
We’re here to help you grow beautiful roses. Whether you have a question about an order, need help choosing a rose or would like some care advice, our Customer Service team will be happy to help.
You may find the answer you need in one of our online resources:
- Shipping & Returns: Delivery, returns and warranty information.
- Help & FAQs: Answers to common questions about orders, roses and our services.
- Terms & Conditions: Our terms, policies and conditions of purchase.
- Rose Care Blog: Practical advice on planting, watering, feeding, pruning and caring for your roses.
Still need a little help? Get in touch with our Customer Service team below
Speak to Our Rose Experts
Telephone: 1800 328 8893
Alternative telephone: 903-945-0856
Our telephone lines are usually open 9:00 a.m. to 4:00 p.m. CST, Monday through Friday.
During our busiest shipping periods, our telephone hours may vary.
Email: us@davidaustinroses.com.
We aim to reply within 2 to 7 business days. At busy times, it may take us a little longer.
If you’ve already contacted us, there’s no need to send another message or contact us in a different way. We have your inquiry and will reply as soon as we can. Sending more than one message can slow things down for everyone.
Thank you for your patience.
Address: David Austin Roses Limited, 15059 State Highway 64 West, Tyler TX 75704
Contact Us Form
Alternatively, you can fill in the form below and we'll get back to you.
