- Our Promise to You
More Than a Rose
"Every David Austin® rose begins its journey long before it reaches your garden. It is shaped by decades of careful breeding, nurtured by experienced hands and grown with patience, carrying with it a promise that extends far beyond the day it arrives."
For more than sixty years, we have dedicated ourselves to breeding roses of exceptional beauty, fragrance and health. Every variety begins in our renowned Shropshire breeding programme before being grown in our U.S. fields, where each plant is carefully tended and prepared for life in your garden.
When you choose a David Austin® rose, you're choosing more than a beautiful plant. You're choosing the people who bred it, the experts who grew it and a team that will continue to support you long after planting day.
Grown with Care
Rooted in the rich heritage of our Shropshire breeding programme, every David Austin® rose carries generations of breeding excellence before being planted and grown in our U.S. fields.
Throughout the growing season, our experienced growers carefully monitor every plant, giving it the time, care and attention needed to develop into a healthy, vigorous rose. We never rush the process because exceptional roses are grown with patience, and every stage is guided by people who know them intimately.
Before every order is packed, each rose is individually selected and inspected by hand, ensuring it meets the high standards for which David Austin® is known.
Every David Austin® rose begins with a vision.
Before a new variety is introduced, it spends years in our breeding programme, where thousands of seedlings are carefully evaluated. Only those that combine exceptional beauty, captivating fragrance and excellent garden performance are selected to become David Austin® roses.
It is a patient process, refined over more than six decades, and one that continues to guide everything we do today.
Our roses are also grown on virus-free rootstock and inspected regularly. Should a rose ever be found to be infected with a virus, we will replace it free of charge.
We have complete confidence in every David Austin® rose we grow. That is why every rose purchased directly from David Austin® is covered by our Five-Year Guarantee when planted in suitable conditions and at the appropriate time for your region.
Because planting conditions vary across the United States, we recommend planting when air temperatures are between 40°F and 70°F at your planting location. If you request shipment outside your area's recommended planting window, the guarantee cannot apply.
Should your rose fail to establish within the guarantee period, our Customer Care team will work with you to understand what has happened and guide you through the claims process. Our aim is always the same: to help you enjoy a healthy, flourishing rose for years to come.
For additional information, please review FAQs below and our Terms & Conditions here
Our guarantee covers roses purchased directly from David Austin Roses that fail to establish within five years of purchase. Every claim is carefully reviewed by our rose experts before a replacement is arranged where appropriate.
The guarantee is valid for five years from the date of purchase.
We'll ask for your order number together with clear photographs showing the condition of your rose. This allows our rose experts to assess your claim as quickly as possible.
If your original variety is unavailable, we'll recommend a suitable alternative of equal value wherever possible.
Each claim is assessed individually by our Customer Services team, who will be happy to advise you based on your circumstances.
Not always. Many common rose problems can be resolved with the right care. Before arranging a replacement, our rose experts will often provide advice to help your rose recover.
If you believe your rose is a David Austin® variety, our team may be able to identify it from photographs, although this is not always possible.
Our relationship with you doesn't end when your order arrives.
Whether you're planting your first rose or caring for a garden you've loved for years, our experienced rose experts are here to help. From choosing the right variety to planting, pruning, feeding and caring for your roses through every season, you'll always have access to expert advice from the people who know our roses best.
Explore our growing guides, watch our seasonal advice or simply get in touch with our Customer Care team. We'll be delighted to help.
When you buy directly from David Austin®, you can be confident you're receiving a rose that has been bred, grown and selected by the people who know it best.
- Bred in Britain and grown with care in our U.S. fields.
- Individually selected and packed by hand.
- More than 60 years of specialist rose breeding expertise.
- Protected by our Five-Year Guarantee.
- Expert advice and support whenever you need it.
- Direct access to our complete collection, including exclusive and new varieties.
A Promise That Grows With You
A garden changes with every passing season, becoming richer and more beautiful year after year.
We believe your relationship with your rose should do the same.
From the moment it leaves our fields to the years it spends flowering in your garden, we're committed to helping it thrive. Our Five-Year Promise reflects the confidence we have in every rose we grow, while our expert advice and support are always here whenever you need them.
Because when you choose a David Austin® rose, you're choosing more than a beautiful bloom. You're choosing a lifetime of expertise, care and a promise that grows stronger with every season.
