Shipping Information

SHIPPING RATES

Our roses are carefully packed and then delivered to you by UPS. The following delivery options and charges are applicable to all products sold by David Austin Roses, across all states.*

ORDER TOTAL Under $20 $20.01 - $60.00 $60.01 - $100.00 Over $100

SHIPPING RATE

$5.95

$14.95

$19.95

$24.95

*For orders to Canada, Alaska and Hawaii, an additional $20 will be applied to the normal shipping rate.
There is no shipping cost on gift cards.


When will I RECEIVE my roses?

Both bare root and potted roses are live plants with seasonal availability. When you receive your rose will depend on your location. We will only ship roses within the right planting time for your area. Please be aware that depending on your location your rose may not arrive until the following year. 

SHIPPING SEASON STATES SHIPPING FOR 2022

January - February 2022

Florida, Hawaii

January - March 2022

Alabama, Arkansas, California, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Texas

January - April 2022

Arizona, Nevada

February - April 2022

Oregon

March - April 2022

Connecticut, Delaware, Kentucky, Maryland, New Jersey, New Mexico, Oklahoma, Rhode Island, Washington DC, Tennesse, Virginia, West Virginia

March - May 2022

Illinois, Kansas, Massachusetts, Missouri, Ohio, Pennsylvania

April - May 2022

Colorado, Idaho, Indiana, Iowa, Michigan, Nebraska, New York, Utah, Vermont, Washington, Wisconsin, Wyoming

May 2022

Alaska, Maine, Minnesota, Montana, New Hampshire, North Dakota, South Dakota

States still shipping for 2021

SHIPPING SEASON STATES STILL SHIPPING FOR 2021

March - May 2021

Illinois, Kansas, Massachusetts, Missouri, Ohio, Pennsylvania

April - May 2021

Colorado, Idaho, Indiana, Iowa, Michigan, Nebraska, New York, Utah, Vermont, Washington, Wisconsin, Wyoming

May 2021

Alaska, Maine, Minnesota, Montana, New Hampshire, North Dakota, South Dakota

States shipping for 2022

SHIPPING SEASON STATES SHIPPING FOR 2022

January - February 2022

Florida, Hawaii

January - March 2022

Alabama, Arkansas, California, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Texas

January - April 2022

Arizona, Nevada

February - April 2022

Oregon

March - April 2022

Connecticut, Delaware, Kentucky, Maryland, New Jersey, New Mexico, Oklahoma, Rhode Island, Washington DC, Tennesse, Virginia, West Virginia

Bare root season by state 

Bare root roses will be delivered between January and May 2022, depending on your location. 

For estimated shipping to your location please enter your zip code on any product page.

The bare root rose season below is shown by state but shipping may vary within season by location. We only ship our roses when it is the right time to plant and for this reason shipping times may be affected by weather and may vary by location.

Roses should not be planted in drought, freezing or waterlogged conditions.

Bare Root Season State

January - February

Florida, Hawaii

January - March

California*

January - April

Arizona*, Nevada*

February - March

Alabama, Arkansas, California*, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas

February - April

Oregon*, Washington*

March - April

Connecticut, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, New Jersey, New Mexico, Ohio, Pennsylvania, Rhode Island, Utah, Virginia, West Virginia

March - May

Idaho*, New York*

April - May

Colorado, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, North Dakota, South Dakota, Vermont, Wisconsin, Wyoming

* Please enter your zip code as shipping timings vary within state.

 

You will receive a shipping notification once your rose is on its way to you. Please note that your location and climate may determine when your rose is shipped.


Seasonal Shipping for POTTED ROSES

Potted roses can be ordered year round but are only are shipped between between April - May and September - October. Please be aware that depending on when you order your rose may not arrive until the following season. 

SHIPPING SEASON STATES

April - May 2022

All states

September - October 2022

All states

You will receive a shipping notification once your rose is on its way to you. Please note that your location and climate may determine when your rose arrives within the shipping season.


How will my roses arrive?

Bare Root Roses

Bare root roses are dormant plants that are dug up from the field and shipped without foliage or soil. Due to their dormant state they have seasonal availability and are delivered between January and May, depending on your location. 

2-Quart Potted Roses

Potted roses arrive planted in a 2-Quart pot. They have seasonal availability in spring (April-May) and fall (September-October) for all states.


DELIVERY FAQ

How will my order be delivered?

An order from David Austin Roses will arrive safely and securely by UPS. If you have provided a delivery instruction then your order will be left as requested. Both Bare Root and 2-Quart Potted roses will arrive securely packaged in a sturdy, rose print box. Depending on the items ordered and the time of year your items may arrive separately.

Can I order a delivery to go to my place of work or another address?

Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.

What happens if I am out when the delivery arrives?

During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.

Do I need to sign for my delivery?

No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbor. If someone is available to receive the order the courier may ask for a signature.

Can I cancel or change my order after checkout?

Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before dispatch. To do so, call us on 800 328 8893 between 8.00am and 6.00pm CST, Monday - Friday (9.00am - 4.00pm on weekends) on the day of purchase. If an order has already been dispatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.

My order is late what should I do?

We’re very sorry your order has not arrived on time. Please call our helpful team on 800 328 8893 or email us@davidaustinroses.com with your Order Number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.

Part of my order hasn't arrived, where is it?

Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 800 328 8893 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products:

BARE ROOT ROSES: Bare root roses ordered between June and December are not delivered until January - May of the following year, depending on your zone.

2-QUART ROSES: 2-Quart potted roses are available to pre-order twice a year. Those ordered between February and March will be delivered between April and May. Those ordered between June and August will be delivered between September and October of the same year. All dependent on your zone.

BOOKS AND ROSE ACCESSORIES: To prevent damage, non-rose items are shipped separately, by your chosen shipping method.

Do you deliver to Canada?

For orders to Canada please call our team on 800 328 8893


Returns

For information on returns and refunds please click here.

Contact Us

Should you have any questions regarding the delivery of your order, our rose experts are here to help. Please call them on 800 328 8893 or fill out the contact form here.