Delivery & Returns
Our roses are carefully packed and then delivered to you by UPS. The following delivery options and charges are applicable to all products sold by David Austin Roses.
|ORDER TOTAL||Under $20||$20.01 - $60.00||$60.01 - $100.00||Over $100|
For orders to Canada, Alaska and Hawaii, an additional $20 will be applied to the normal shipping rate.
There is no shipping cost on gift cards.
seasonal availability & delivery
What is the difference between a bare root rose and a potted rose?
How will my roses arrive?
How will my order be delivered?
An order from David Austin Roses will arrive safely and securely by UPS. If you have provided a delivery instruction then your order will be left as requested. Both bare root and 2-Quart potted roses will arrive securely packaged in a sturdy, rose print box. Depending on the items ordered and the time of year your items may arrive separately.
Can I order a delivery to go to my place of work or another address?
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
What happens if I am out when the delivery arrives?
During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.
Do I need to sign for my delivery?
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.
Can I cancel or change my order after checkout?
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, call us on 800 328 8893 between 8.00am and 6.00pm CST, Monday - Friday (9.00am - 4.00pm on weekends) on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
My order is late what should I do?
We’re very sorry your order has not arrived on time. Please call our helpful team on 800 328 8893 or email email@example.com with your Order Number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.
Part of my order hasn't arrived, where is it?
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 800 328 8893 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products:
BARE ROOT ROSES: Bare root roses ordered between June and December are not delivered until January - May of the following year, depending on your zone.
2-QUART ROSES: 2-Quart potted roses are available to pre-order twice a year. Those ordered between February and March will be delivered between April and May. Those ordered between June and August will be delivered between September and October of the same year. All dependent on your zone.
BOOKS AND ROSE ACCESSORIES: To prevent damage, non-rose items are shipped separately, by your chosen shipping method.
Do you deliver to Canada?
We are now taking orders for bare root roses for shipment to Canada in late April 2021 (Orders must be placed by April 15th 2021). Unfortunately we are unable to ship the 2-Quart Potted roses, Rose Food or Mycorrhizal Fungi to Canada.